Frequently Asked Questions

Thank you very much for visiting our website and for your interest in our premium high quality products.

If you have any questions regarding our products or the order process, please read through our FAQs below.

If you can’t find answers to your question on this page, you can contact us by clicking here.

Travel Pillows

What is the difference between the Comfort Master Travel Pillow and the Comfort Pal Travel Pillow?

The Comfort Master Travel Pillow possesses a more fuller memory foam compared to the Comfort Pal Pillow. The Comfort Pal also comes with a bag  to carry the pillow in.

What are the dimensions for the travel pillows?

Both the Comfort Pal and Comfort Master Travel Pillows are about 11.81 x 11.41 x 3.54 inches and are 0.68lbs in weight.

Are the pillow covers washable?

Yes, both Comfort Master and Comfort Pal Pillows have removable washable covers.

Is it possible to purchase extra covers for the pillow?

Unfortunately, at this time, we are not selling extra covers for the neck pillows. That said, the covers can be easily removed and washed if it gets dirty.

Any tips for washing the covers?

The 100% cotton cover is removable via a zip and is washable.

  • Cold hand wash separately
  • Do not bleach, soak, or rub
  • Do not tumble dry
  • Line dry in shade
  • Warm iron on reverse side
  • Do not dry clean
How do I care for the travel pillows?

Here are some tips to care for your travel pillows:

  • As much as possible do not get the memory foam wet.
  • Don’t wash the memory foam by hand or put it in the washing machine.
  • Only wash the removable washable cover.
  • To easily remove the cover, please gently compress the pillow first. Be careful not to stretch the zipper to avoid tearing.
  • If the memory foam starts to have an odor from being heavily used over time, simply remove the cover and let the foam sit and air under the sun for a day or so.
  • If the memory foam gets dirty or stained; dab a clean towel in a mixture of cold water and gentle soap. Make sure that you wring out excess moisture from the towel to prevent damaging the foam.Slowly and gently dab the towel on the foam starting from the outside of the stain working your way inward. Once that’s done dry the cushion under the sun to dry.
Are there any other sizes available for the neck pillows?

At this time, we only have 1 size available for the neck pillows but one size fits all.

Are there any other uses for this pillow?

The travel pillows offers optimum comfort and support which makes it suitable for traveling in different types of vehicles such as planes, trains, buses, cars, and many more.

Aside from that, the neck pillow can also be used for the following:

NOTE: Some of the suggestions below were submitted by our customers who have been completely satisfied with the neck pillow.

  • You can use it as a donut pillow to sit on if you need some additional back
    or lumbar support.
  • For additional support when relaxing at home like reading a book, watching
    TV, or lounging on a recliner.
  • For extra support when sleeping at night, especially those who suffer from neck pain or neck injuries.
  • You can also choose to wear the neck pillow backwards to experience a nod free flight.
  • For additional support and comfort for post-op patients.
  • You can also take the memory foam pillow to the office for a more relaxing work experience.
  • The neck pillow can also provide relief to those who suffer from neck, shoulder, or upper back pain.
Can the pillow be attached to the luggage?

Yes, both neck pillow models have an elastic strap that can be easily attached to your luggage for easy transport.

What is the pillow made out of?

Both Comfort Master and Comfort Pal Neck Pillows are made using high quality thermo sensitive memory foam that has the ability to mold to the user’s neck with continued use. This ensures that the pillow provides optimum comfort and support.

Seat Cushion

What are the dimensions for the Comfy Pro Seat Cushion?

The seat cushion is about 17.32 x 13.38 x 2.75 inches and are 1.38lbs in weight.

Is the seat cushion’s cover washable?

Yes, the seat cushion cover is washable. It also comes with an extra free cover.

Is it possible to purchase extra covers for the cushion?

Unfortunately, at this time, we are not selling extra covers for the cushion but it does come with an extra free cover.

Any tips for washing the covers?

The 100% cotton cover is removable via a zip and is washable.

  • Cold hand wash separately
  • Do not bleach, soak, or rub
  • Do not tumble dry
  • Line dry in shade
  • Warm iron on reverse side
  • Do not dry clean
Are there any other sizes available for the cushions?

At this time, we only have 1 size available for the seat cushion but one size fits all.

How do I care for the seat cushion?

Here are some pointers to help you properly care for the Comfy Pro Seat Cushion:

  • As much as possible do not get the memory foam wet.
  • Don’t wash the memory foam by hand or put it in the washing machine.
  • Only wash the removable washable cover.
  • To easily remove the cover, please gently compress the cushion first. Be
    careful not to stretch the zipper to avoid tearing.
  • If the memory foam starts to have an odor from being heavily used over
    time, simply remove the cover and let the foam sit and air under the sun for a day or so.
  • If the memory foam gets dirty or stained; dab a clean towel in a mixture
    of cold water and gentle soap. Make sure that you wring out excess moisture from the towel to prevent damaging the foam.
  • Slowly and gently dab the towel on the foam starting from the outside of the stain working your way inward. Once that’s done dry the cushion under the sun to dry.
How do you effectively use the seat cushion?

Here are some tips to get the best experience using the Comfy Pro Seat Cushion:

  • After receiving the cushion, please let it air out for a few hours which
    assists it retaining its shape.
  • Place the orthopedic memory foam cushion on the chair of your choosing.
  • Make sure that the gap in the cushion faces the backboard of the chair.
  • Gently sit down on the cushion and then relax.
  • The gap on the cushion should be correctly aligned to your tailbone to
    help reduce stress on that area.
  • The memory foam cushion may feel a bit firm to begin with, this is
    normal. It will soon start to get more comfortable as you continue using
    it. Please give it a few days or so as the foam needs to get used to your
    individual contour.

Note: The memory foam cushion should not be used as an alternative to actual medical treatment. If your back, lower back or hip pain persists please see your doctor.

What is the cushion made out of?

The Comfy Pro Seat Cushion is made out of high density thermo sensitive memory foam. It has an ergonomic design that provides proper weight distribution to the buttocks area which prevents any numbness in the legs, and encourages proper posture.

Self Healing Cutting Mat

What sizes are available for the cutting mats?

The Crafty World Self Healing Cutting Mat is available in the following sizes and colors:

  • Green 9 x 12 inches Mat
  • Green 12 x 18 inches Mat
  • Blue 12 x 18 inches Mat
  • Green 18 x 24 inches Mat
In what way are the mats self healing?

The Crafty World Cutting Mats are all self healing, this means that any cuts made into the board by a rotary cutter or exacto knife will re-seal itself. This means that the mat will last longer and will continue to be smooth.

Just a note though, although the cutting mat has self healing properties cuts that are too deep (to the point of damaging the product) or cuts that sink in to the mat may not heal.

Is the measurements in inches or centimeters?

It is in inches and it posses different lines and angles that will help make the cutting process easier and more accurate.

Are the lines printed on the mat smooth?

Yes, the lines printed on the mat are smooth. This makes the cutting process smoother and more efficient.

How thick is the cutting mat?

The cutting mat is about 3mm thick which is thicker than most brands in the market. It is double sided and has a non slip feature to ensure that the mat stays in place during your crafting projects.

Will the mat be rolled up during shipping?

No, the mat will shipped flat to prevent any warping or any damages that could happen during transport.

Can I iron on the mat / Can the mat handle heat?

Due to the self healing properties of the mat, it can’t handle high heat well. Ironing on the mat, exposing it to direct sunlight, or placing hot food or beverage on top of the mat could cause it to warp which will make it difficult or almost impossible to use.

Can I fold the cutting mat?

No, folding the mat could cause it to warp which will make it difficult to use. We highly suggest that you store the mat flat, never standing on its edge.

Ordering, Shipping, and Guarantees

Do you offer discounts?

Yes, we’re known to regularly offer discounts and promo codes for our customers on Amazon.com. If you’re interested in receiving emails regarding such promotions you can join our VIP member list by clicking here.

Do you ship internationally?

We’re a small family run business so at this time we only ship within USA, we do not have the resources to ship internationally yet but it has always been our goal expand our product’s reach to more people. Amazon does offer to ship our product internationally but it really depends on the country.

Where can I buy your products?

At this time all our products are exclusively available on Amazon.com.

We have been selling our products on Amazon.com for almost 5 years now and we can say with full confidence that Amazon is a safe and secure way to order our products online.

Please know that we are the owners and exclusive distributor of both Crafty World. At this time, there are no other websites or online stores that we have authorized to sell our products.

Is it safe to buy Crafty World products on Amazon?

Crafty World products are sold exclusively on Amazon.com.

Amazon is the biggest and arguably the safest retail store online. You can rest assured your purchase will be managed quickly, safely and smoothly by Amazon.

To be able to buy products on Amazon you will need to have an Amazon account.

If you already have an Amazon account, follow the steps below;

1. Simply log-in into your account and visit the Amazon page of the product you want to purchase and add them into your shopping cart.

You can check out the products we offer by clicking here.

Note: If your Shopping Cart is empty or items are missing something from it, it is likely that you are not logged into your account.

Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click Place your order and receive an e-mail confirmation that we’ve received your order.

2. Click “Proceed to Checkout” after you’ve reviewed the items in your Shopping Cart.

Note: If you place an order for an item sold by Amazon.com with a credit card, Amazon won’t charge you until the order enters the shipping process.

3. Enter a shipping address, choose a shipping method, and enter your payment information.

Note: If there is more than one item in your order, you will be given the option to group your items into as few shipments as possible or ship items as they become available.

4. Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you want to use on your order.

5. Click “Place your order”.

To review or change something about the order you placed before it enters the shipping process, go to Your Orders.

If you don’t have an Amazon account yet, follow these steps below to create one;

1. Create an Amazon account by clicking here and fill in the details required.

Note: Make sure that the email address you entered is correct.

Once you’ve created your Amazon account, you can then browse and purchase the products from Amazon.

How long until I get my order?

All of our products are handled and shipped by Amazon.

Expedited shipping will ship out the same day if ordered before Amazon’s expedited processing deadline (usually around 11:00 AM Eastern Time) otherwise they will ship the item on the next business day.

Amazon shipping time is 1-3 business days. Expedited usually is 2-3 days faster than standard shipping.

How can I check the status of my order?

After ordering on Amazon, you will receive an email from them after your order has been shipped out.

You can also check the status of your order by following these steps below;

  • Log-in to your Amazon account
  • Go to Your Orders.
  • Go to the order you want to track.
  • Click Track Package next to your order (if shipped separately).
I haven’t received my order yet, who do I contact?

All our shipments are handled and shipped by Amazon so if you haven’t received your order yet we highly suggest that you contact Amazon directly.

To do this simply go to this link below;

Click here to contact Amazon.com

After logging in you should see the orders you have placed – simply tick the check box of the order you have problems with.

Then go to the number 2 section which says ‘Tell us more about your issues’.

Simply choose ‘where’s my stuff?’ for select my issue and then on the select issue details choose ‘shipment is late’.

After that on the number 3 section you can choose how you can contact Amazon for your order. You can either send them an email, call them or chat with them.

What is your return policy and guarantee?

Since you will be buying our products on Amazon you will get double the customer satisfaction guarantee. Amazon has a 30 day return policy and our products all come with a lifetime warranty.

If, for any rare occasion, you have a problem with the unit you receive or unsatisfied with it please contact us first so we can resolve any issue you have with the product immediately.

Please include the following information below when contacting us so we can expedite the process.

  • Full name
  • Amazon Order ID
  • Product Purchased

You can contact our very responsive customer support team by clicking here.

For faster replies, please contact us via email.

How do I get a refund or return the items?

If, for any rare occasion, you have a problem with the unit you received or unsatisfied with it please contact us first so we can quickly resolve any issue you have with the product immediately.

Please include the following information below when contacting us so we can expedite the process.

  • Full name
  • Amazon Order ID
  • Product Purchased

You can contact us very responsive customer support team by clicking here.

For faster replies, please contact us via email.

I have a problem with the item received, who do I contact?

For any issues or questions with the item please contact our customer support team by clicking here.

Please include the following information below when contacting us so we can expedite the process.

  • Full name
  • Amazon Order ID
  • Product Purchased

For faster replies, please contact us via email.

Experience Highly Rated Comfortable Travel Pillows and Seat Cushions as well as
Durable Long Lasting Self Healing Mats By Crafty World Exclusively On Amazon.com

Experience Highly Rated Comfortable
Travel Pillows and Seat Cushions as
well as Durable Long Lasting Self
Healing Mats By Crafty World Exclusively
On Amazon.com

Want the best deals?